Blog

4 Ways to Improve Customer Service

Many businesses fail to realize the importance of customer service for business growth. Your customers are the lifeblood of your business. Their satisfaction has a direct effect on your sales and the profitability of your business. Thus, effective customer service determines if the business will continue or not. A successful business is one that is…
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How Sleep Deprivation Can Affect Your Work Performance

If you are an executive or owner of a business, you can probably count yourself amongst those who routinely run on minimal amounts of sleep – four to five hours a night is not uncommon. Margaret Thatcher was famous for only getting four hours of sleep a night during her years as a prime minister.…
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Achieving Financial Freedom

A lot of books have been dedicated to the subject of debt and money. It seems simple enough: don’t spend more than you make. As you know, this is not what reality actually entails. Sometimes it’s the person’s fault: they wanted that new, shiny car, or maybe they felt like going on a shopping spree.…
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What to Do if You are Being Harassed at Work?

Every person should have the expectation of a safe workplace. This doesn’t just include occupational hazards, but also from the people you work with. In an ideal world employees don’t get bullied or harassed by their coworkers, but as many of you (unfortunately) know from experience, having rules in place to stop that behavior doesn’t…
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The Three Steps of the Customer Buying Cycle

A common misconception with a lot of people is that business transactions are simple affairs: customers express interest in something, they buy, and then they leave. This is a vast oversimplification of what is actually at work. Business majors and entrepreneurs have spent decades plotting out and exploiting every step of a customer’s buying process…
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How to Keep Your Team Engaged

You can hire people, you can fire people, and you can tell them what to do. What you can’t do is make them like what they do. Some business leaders are content with having an unhappy team; as long as they do what they are paid to do then the state of their mental health…
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Learn to Plan and Plan to Learn

We’ve all heard the saying, “If you fail to plan, you fail to plan.” But how many of us really take it seriously?  Do we even understand what planning is, why we should do it and what the value would be? In my experience, until we understand the WIIFM (What’s In It For Me) we…
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